KR
Kyle R
1 reviews | Active since Jun 2022
29 Jun 2022, 15:41
THE WORST PET INSURANCE EVER DO NOT TAKE ANY PLAN OUT WITH THIS COMPANY!!!!!!!!!!!!!!!!!!
tHE WORST CUSTOMER SERVICE THAT I HAVE EVER RECIEVED FROM THIS COMPANY I AM SO SICK AND TIRED OF HAVING TO PHONE IN AND EXPLAIN EVERYTHING TO THEM THEY DO NOT PAY YOU BACK FOR CLAIM THAT YOU HAVE SUBMITTED. I CAN NOT GET A STRAIGHT ANSWER FROM THEM AS THEY ONE CONSOLTANT WILL SAY ONE THING TO US AND SOMEONE ELSE WILL SAY SOMETHING ELSE. THEY HAVE STATED THAT WE HAVE DEPELETED OUR SAVINGS AFTER ONE R600 CONSOLTATION BUT WE CAN TAKE EACH PET 4 TIMES A YEAR WITH A R1 300.00 BUT NOW EVERYTHING HAS BEEN USED UP IN ONE FOR BOTH THE PETS
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Replies (1)
Oneplan Insurance's replyOfficial
29 Jun 2022, 17:38Good day Kyle,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
Kindly note that the Classic Plan has day-to-day and In-hospital benefits. The plan includes a Pet Med Savings benefit that has a cover limit of R750 which may be used preventative care claims such as voluntary sterilization, vaccinations, deworming, tick and flea control. Should clients request for more cover, they can choose to add on the Pet Med Booster which offers an additional R750 towards preventative care claims.
A vet consultation will fall under the Casualty benefit up to the cover limit of R1300 per a Casualty benefit claim and your fur-baby has 4 Casualty Benefit claims per a year. These are a few of the many benefits and cover limits that our Pet Plans have to offer as the Pet Med Savings and Casualty benefit is a day-to-day benefit. There are annual cover limits on all our cover types. Once the annual cover limit has been exceeded the cover limit benefit will renew on the anniversary of your policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
As per our telephonic conversation, we will be in contact with you at the requested time to further discuss the matter at hand.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
Kindly note that the Classic Plan has day-to-day and In-hospital benefits. The plan includes a Pet Med Savings benefit that has a cover limit of R750 which may be used preventative care claims such as voluntary sterilization, vaccinations, deworming, tick and flea control. Should clients request for more cover, they can choose to add on the Pet Med Booster which offers an additional R750 towards preventative care claims.
A vet consultation will fall under the Casualty benefit up to the cover limit of R1300 per a Casualty benefit claim and your fur-baby has 4 Casualty Benefit claims per a year. These are a few of the many benefits and cover limits that our Pet Plans have to offer as the Pet Med Savings and Casualty benefit is a day-to-day benefit. There are annual cover limits on all our cover types. Once the annual cover limit has been exceeded the cover limit benefit will renew on the anniversary of your policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
As per our telephonic conversation, we will be in contact with you at the requested time to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Kind Regards,
Oneplan
Oneplan Insurance's reply29 Jun 2022, 17:38
Official
Good day Kyle,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
Kindly note that the Classic Plan has day-to-day and In-hospital benefits. The plan includes a Pet Med Savings benefit that has a cover limit of R750 which may be used preventative care claims such as voluntary sterilization, vaccinations, deworming, tick and flea control. Should clients request for more cover, they can choose to add on the Pet Med Booster which offers an additional R750 towards preventative care claims.
A vet consultation will fall under the Casualty benefit up to the cover limit of R1300 per a Casualty benefit claim and your fur-baby has 4 Casualty Benefit claims per a year. These are a few of the many benefits and cover limits that our Pet Plans have to offer as the Pet Med Savings and Casualty benefit is a day-to-day benefit. There are annual cover limits on all our cover types. Once the annual cover limit has been exceeded the cover limit benefit will renew on the anniversary of your policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
As per our telephonic conversation, we will be in contact with you at the requested time to further discuss the matter at hand.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
Kindly note that the Classic Plan has day-to-day and In-hospital benefits. The plan includes a Pet Med Savings benefit that has a cover limit of R750 which may be used preventative care claims such as voluntary sterilization, vaccinations, deworming, tick and flea control. Should clients request for more cover, they can choose to add on the Pet Med Booster which offers an additional R750 towards preventative care claims.
A vet consultation will fall under the Casualty benefit up to the cover limit of R1300 per a Casualty benefit claim and your fur-baby has 4 Casualty Benefit claims per a year. These are a few of the many benefits and cover limits that our Pet Plans have to offer as the Pet Med Savings and Casualty benefit is a day-to-day benefit. There are annual cover limits on all our cover types. Once the annual cover limit has been exceeded the cover limit benefit will renew on the anniversary of your policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
As per our telephonic conversation, we will be in contact with you at the requested time to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Kind Regards,
Oneplan