SB
Sandy B
1 reviews | Active since Jan 2018
22 Jan 2025, 12:18
The worst new customer experience with ONEPLAN pet insurance
I do not recommend this pet insurance at all. This is the worst pet insurance experience i have ever had. No manager or supervisor to call you back. Turnaround times are shocking!! Account debited incorrectly and then must pay again for absolutely no customer service, and force for another deduction No compassion or consideration.
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Oneplan Insurance's replyOfficial
22 Jan 2025, 13:04Hi Sandy,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. Thank you for taking our call to discuss your concerns, and as per your request, we have escalated for a manager to be in touch with you to assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. Thank you for taking our call to discuss your concerns, and as per your request, we have escalated for a manager to be in touch with you to assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Oneplan Insurance's reply22 Jan 2025, 13:04
Official
Hi Sandy,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. Thank you for taking our call to discuss your concerns, and as per your request, we have escalated for a manager to be in touch with you to assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. Thank you for taking our call to discuss your concerns, and as per your request, we have escalated for a manager to be in touch with you to assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan