The stuff is very assisting and takes time correctly to answer everything we need and explain where we're having misunderstandings without getting mad or shouting at us

Hi Sibonginkosi, 

Thank you for your feedback. We’re pleased to hear that our team took the time to assist you patiently, clearly explain everything, and address any misunderstandings with professionalism and care. Providing respectful and supportive service is very important to us, and we truly appreciate your kind words. 

Kind regards, 
Oneplan.