The steps were easy to follow when I asked a question

Hi Clare,

We love that our Digital Team has made such a lasting impression on you. Thank you for sharing your service experience with us and complimenting the team on their excellent customer service. Our clients are our number one priority, we aim to provide them with the best service possible and pleased to hear that you are happy with our Whatsapp Feature.
      
Thank you for choosing Oneplan for your insurance needs. 
        
Kind Regards,
Oneplan