The service was very...

Hi Michael,

Thank you for taking the time to bring this to our attention. 

We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. 

Customer service is our number one priority, and this is not the level of service we aim to provide our clients with.
 
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
        
Once again apologize for any inconvenience caused and hope to restore the experience. 
          
Kind Regards,
Oneplan