PT
Pearl T

1 reviews | Active since Sept 2023

08 Oct 2024, 11:50

The service was nice until this month where there was alot of confusion with consultants just opening new policies for me after cancellation of existing policies

The service was nice until this month where there was alot of confusion with consultants just opening new policies for me after cancellation of existing policies. But Zarina Hartley solved the issue for me in a blink of an eye when someone had told me they cannot reactivate a cancelled policy and offered to open another one (3rd policy in a space of a month) I am so happy with Zarina's customer support

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply08 Oct 2024, 13:13
Official
Hi Pearl, 

Thank you for your feedback! We profusely apologize for the confusion with your policies, but we're delighted to hear that Zarina was able to resolve the issue promptly. Her dedication to customer support is truly appreciated, and we’re glad she could assist you. 

Thank you for your understanding and choosing to be part of the Oneplan family! 

Kind regards, 
Oneplan