The service is slow

Hi Thando,

Thank you for sharing your service experience with us. 
  
We sincerely apologize for the delay in response, we are currently experiencing high volumes and have noted your concerns mentioned in the above escalation.

We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.       Kind Regards,
Oneplan