ZC
Zee C
1 reviews | Active since Jul 2021
14 Jul 2021, 17:57
The service is good ...
The service is good but the only thing that annoys me is that there is always a problem with invoices or receipt of payments sent.
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Replies (1)
Oneplan Insurance's replyOfficial
14 Jul 2021, 20:09Hi Zee,
Thank you for taking time to compliment the team. Our clients are important to us and we hope to provide them with the best service possible. Kindly note for claims to be processed accordingly we do require clear invoices and receipts reflecting the services rendered as this is for auditing purposes, we are however re-looking at our claiming process to ensure that it accommodates all our clients.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for choosing Oneplan as your preferred insurance.
Thank you for taking time to compliment the team. Our clients are important to us and we hope to provide them with the best service possible. Kindly note for claims to be processed accordingly we do require clear invoices and receipts reflecting the services rendered as this is for auditing purposes, we are however re-looking at our claiming process to ensure that it accommodates all our clients.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for choosing Oneplan as your preferred insurance.
Kind Regards,
Oneplan
Oneplan Insurance's reply14 Jul 2021, 20:09
Official
Hi Zee,
Thank you for taking time to compliment the team. Our clients are important to us and we hope to provide them with the best service possible. Kindly note for claims to be processed accordingly we do require clear invoices and receipts reflecting the services rendered as this is for auditing purposes, we are however re-looking at our claiming process to ensure that it accommodates all our clients.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for choosing Oneplan as your preferred insurance.
Thank you for taking time to compliment the team. Our clients are important to us and we hope to provide them with the best service possible. Kindly note for claims to be processed accordingly we do require clear invoices and receipts reflecting the services rendered as this is for auditing purposes, we are however re-looking at our claiming process to ensure that it accommodates all our clients.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for choosing Oneplan as your preferred insurance.
Kind Regards,
Oneplan