MF
Melanie F
1 reviews | Active since Oct 2018
08 Dec 2023, 10:51
The refund claim process is extremely frustrating
The refund claim process is extremely frustrating. The company should advise customers that their APP does not actually work. Documentation submitted for a refund claim on the APP shows as not included. I have to call the company to follow up on my claim, and now realise that the APP is useless and all claims should rather be emailed to them.
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Oneplan Insurance's replyOfficial
08 Dec 2023, 12:34 Good day Melanie,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. Our clients are important to us, and we aim to always provide them with the best service possible. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. Our clients are important to us, and we aim to always provide them with the best service possible. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan
Oneplan Insurance's reply08 Dec 2023, 12:34
Official
Good day Melanie,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. Our clients are important to us, and we aim to always provide them with the best service possible. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. Our clients are important to us, and we aim to always provide them with the best service possible. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan