N
Nompumelelo
1 reviews | Active since May 2025
22 May 2025, 14:46
The R450 for doctors...
The R450 for doctors is not enough my doctor cost me R650 and still have to pay for medication separately 😏
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Replies (1)
Oneplan Insurance's replyOfficial
22 May 2025, 14:55Dear Nompumelelo,
Thank you for bringing this matter to our attention.
We acknowledge your concerns as raised on HelloPeter and regret any inconvenience experienced. Please note that we take all customer feedback seriously, as it informs the ongoing enhancement of our services and ensures that we align with our clients’ expectations.
Following a thorough review of your complaint, we have confirmed that you are currently on our entry-level plan. The cover limits of the benefits available on the Core Plan are clearly outlined in your policy schedule, which forms part of your agreement with us. We urge all clients to review their policy documentation in detail to fully understand the benefits and limitations of their chosen plan.
Should you require more comprehensive cover, which includes higher cover limits, we offer a range of plans designed to suit varying needs. You are welcome to contact us to explore available upgrade options.
You may reach us via WhatsApp at ***, call us on ***, or email ***. Our team will be ready to assist you.
We trust this clarifies the matter. Thank you for your understanding.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge your concerns as raised on HelloPeter and regret any inconvenience experienced. Please note that we take all customer feedback seriously, as it informs the ongoing enhancement of our services and ensures that we align with our clients’ expectations.
Following a thorough review of your complaint, we have confirmed that you are currently on our entry-level plan. The cover limits of the benefits available on the Core Plan are clearly outlined in your policy schedule, which forms part of your agreement with us. We urge all clients to review their policy documentation in detail to fully understand the benefits and limitations of their chosen plan.
Should you require more comprehensive cover, which includes higher cover limits, we offer a range of plans designed to suit varying needs. You are welcome to contact us to explore available upgrade options.
You may reach us via WhatsApp at ***, call us on ***, or email ***. Our team will be ready to assist you.
We trust this clarifies the matter. Thank you for your understanding.
Kind regards,
Oneplan.
Oneplan Insurance's reply22 May 2025, 14:55
Official
Dear Nompumelelo,
Thank you for bringing this matter to our attention.
We acknowledge your concerns as raised on HelloPeter and regret any inconvenience experienced. Please note that we take all customer feedback seriously, as it informs the ongoing enhancement of our services and ensures that we align with our clients’ expectations.
Following a thorough review of your complaint, we have confirmed that you are currently on our entry-level plan. The cover limits of the benefits available on the Core Plan are clearly outlined in your policy schedule, which forms part of your agreement with us. We urge all clients to review their policy documentation in detail to fully understand the benefits and limitations of their chosen plan.
Should you require more comprehensive cover, which includes higher cover limits, we offer a range of plans designed to suit varying needs. You are welcome to contact us to explore available upgrade options.
You may reach us via WhatsApp at ***, call us on ***, or email ***. Our team will be ready to assist you.
We trust this clarifies the matter. Thank you for your understanding.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge your concerns as raised on HelloPeter and regret any inconvenience experienced. Please note that we take all customer feedback seriously, as it informs the ongoing enhancement of our services and ensures that we align with our clients’ expectations.
Following a thorough review of your complaint, we have confirmed that you are currently on our entry-level plan. The cover limits of the benefits available on the Core Plan are clearly outlined in your policy schedule, which forms part of your agreement with us. We urge all clients to review their policy documentation in detail to fully understand the benefits and limitations of their chosen plan.
Should you require more comprehensive cover, which includes higher cover limits, we offer a range of plans designed to suit varying needs. You are welcome to contact us to explore available upgrade options.
You may reach us via WhatsApp at ***, call us on ***, or email ***. Our team will be ready to assist you.
We trust this clarifies the matter. Thank you for your understanding.
Kind regards,
Oneplan.