TT
THOKOZILE T
1 reviews | Active since Jun 2023
13 Jul 2023, 09:40
The policy have lots...
The policy have lots of rules.
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Replies (1)
Oneplan Insurance's replyOfficial
13 Jul 2023, 12:05Good day Thokozile,
Thank you for taking the time to share your service experience with us.
We have noted your concerns mentioned in the above escalation kindly note that certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
For day-to-day claims, funds can be loaded via the Oneplan app. You can log onto your App and select the benefit you would like to claim for, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds that were utilized correctly. Once you have swiped your Onecard (just like swiping a debit card) at the provider, you can immediately snap and upload your documents e.g., invoice via the App, and your event and claim will be finalized.
We encourage all our clients and potential clients to ensure that they; do understand all products available in the market; and perhaps approach their Financial Advisor for a factual comparison of products as hearsay may cause a consumer to make a decision based on inaccurate information.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for taking the time to share your service experience with us.
We have noted your concerns mentioned in the above escalation kindly note that certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
For day-to-day claims, funds can be loaded via the Oneplan app. You can log onto your App and select the benefit you would like to claim for, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds that were utilized correctly. Once you have swiped your Onecard (just like swiping a debit card) at the provider, you can immediately snap and upload your documents e.g., invoice via the App, and your event and claim will be finalized.
We encourage all our clients and potential clients to ensure that they; do understand all products available in the market; and perhaps approach their Financial Advisor for a factual comparison of products as hearsay may cause a consumer to make a decision based on inaccurate information.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply13 Jul 2023, 12:05
Official
Good day Thokozile,
Thank you for taking the time to share your service experience with us.
We have noted your concerns mentioned in the above escalation kindly note that certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
For day-to-day claims, funds can be loaded via the Oneplan app. You can log onto your App and select the benefit you would like to claim for, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds that were utilized correctly. Once you have swiped your Onecard (just like swiping a debit card) at the provider, you can immediately snap and upload your documents e.g., invoice via the App, and your event and claim will be finalized.
We encourage all our clients and potential clients to ensure that they; do understand all products available in the market; and perhaps approach their Financial Advisor for a factual comparison of products as hearsay may cause a consumer to make a decision based on inaccurate information.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for taking the time to share your service experience with us.
We have noted your concerns mentioned in the above escalation kindly note that certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
For day-to-day claims, funds can be loaded via the Oneplan app. You can log onto your App and select the benefit you would like to claim for, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds that were utilized correctly. Once you have swiped your Onecard (just like swiping a debit card) at the provider, you can immediately snap and upload your documents e.g., invoice via the App, and your event and claim will be finalized.
We encourage all our clients and potential clients to ensure that they; do understand all products available in the market; and perhaps approach their Financial Advisor for a factual comparison of products as hearsay may cause a consumer to make a decision based on inaccurate information.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan