The person who helped me was very kind and understanding

Hi Ilizmari,

Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. Our fur-family is important to us, and we hope to provide them with the best service possible. We strive to be as transparent with our clients as possible so that they have a clear understanding of our offering, and we are glad to hear that the team was able to assist in this regard 
    
We would like to extend a warm welcome to you, Polo and Nugget, we look forward to keeping you impressed for the years to come. 

Kind Regards,
Oneplan