The overall service from this company is terrible

Item: Oneplan Insurance
Rating: 3
Author: Tatum J

The overall service from this company is terrible. I often reach out via the WhatsApp line, and after an agent is assigned, I sometimes receive no response at all. That said, I want to give credit to Sophie, the operator who assisted me today — she was quick, efficient, and managed to change my debit order date without any hassle. Pity the rest of the service is not at her standard.

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Replies (1)

Oneplan Insurance's replyOfficial

13 Aug 2025, 09:25

Dear Tatum,

Thank you for bringing this matter to our attention.

We would like to extend our apologies for any inconvenience or confusion you may have experienced. We take client feedback seriously and are committed to maintaining the highest standards of service.

Thank you for taking our call to discuss your concerns and we truly appreciate your honest feedback. We’re sorry to hear about your past experiences and will address the concerns you’ve raised about our experience on our WhatsApp chat platform. We are, however, pleased that Sophie provided you with quick and efficient assistance, resolving your debit order date change without any hassle. We’ll make sure she’s recognised for delivering the standard of service we strive for. We sincerely appreciate you mentioning that Sophie deserves a 5-star rating!

We look forward to restoring your faith in our services and providing many more satisfactory experiences.

Kind regards,
Oneplan.

Oneplan Insurance's reply13 Aug 2025, 09:25

Official

Dear Tatum,

Thank you for bringing this matter to our attention.

We would like to extend our apologies for any inconvenience or confusion you may have experienced. We take client feedback seriously and are committed to maintaining the highest standards of service.