the nightmare continues

Leading up from my previous hello peter complaint of the march incident, to date my nightmare continues. I was promised by the claims manager that Mediclinic will send all of the relevant bills directly to them, 7 months down the line I am I suddenly get bills from the hospital that are unpaid, when querying this by oneplan, I was informed that as so much time has passed they will no longer assist with any payment, so then I had to cancel my policy as i cant afford to pay medical bills and a useless medical fund, today again received another bill from the hospital. The problem is, I was promised that the hospital administrator was informed that one plan will assist with the incident but the hospital does not acknowledge oneplans existence. So now the onus falls on me the client to ensure that I am the middle man and I have to act as claims administrator and so all the admin work that oneplan is too lazy to do falls on me, now the issue arises that I am not a doctor I am not a hospital receptionist, I don't know what invoices and procedure and bills must be settled, so now the hospital and the oneplan does not communicate with each other, no bills are being send to me anymore in months, I assume all is well in the world after the hell of an ordeal i can finally move on with my life. Suddenly I am indebted for something that was supposed to be covered for and everyone is shrugging their shoulders not giving a damn. Please can i just understand why I paid +_ R24000.00 in premiums and when I needed you to help me with one event you made my life hell and continue to do so. I would have been better off saving my money and taking my chances in a government hospital. People please be cautious of this place, they paint a pretty picture and I think they have a good package...at face value, but administratively it is a nightmare, every single claim, every singe doctors visit is a fight and an issue and drama, you don't want to deal with that when you are sick and especially if you have a life threatening situation. They don't treat the customer fairly. They will be quick to call you after making a hello peter complaint and try and convince you to change it with empty promises, but again, what they advertise and what they do. Two different things.....just be careful.