VJ
Victoria J

1 reviews | Active since Jan 2020

08 May 2026, 15:29

The most caring pet insurance company

I recently had to make the heartbreaking decision to put my absolute baby, my cat TomTom, to sleep due to his declining health. It has been one of the hardest things I’ve ever gone through.

A few days later, I received the most beautiful surprise from OnePlan Pet Insurance — a thoughtful sympathy card and a memorial candle in remembrance of TomTom. Such a small gesture may seem simple to some, but during such a painful time it meant absolutely everything to me. It genuinely made my heart feel a little less hollow.

People deserve to know that this company truly cares, not just about policies and claims, but about the pets who are family and the people who love them. Their compassion and kindness during one of my saddest moments will never be forgotten.

Thank you for honouring TomTom’s memory so beautifully.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply08 May 2026, 15:50
Official
Hi Victoria J,

Thank you so much for sharing such a heartfelt message with us. We are truly sorry for the loss of your beloved TomTom and extend our deepest condolences to you during this very difficult time.
We understand how painful it is to say goodbye to a cherished family member, and we’re deeply moved to hear that our small gesture brought you even a little comfort. Honouring the lives of the fur babies we insure and supporting the people who love them, is something we hold very close to our hearts.

Thank you for trusting OnePlan Pet Insurance and for allowing us to honour TomTom’s memory alongside you. He will always be remembered with love, and we wish you strength, peace, and gentle healing.

Kind regards,
Oneplan.