vS
vincent S
1 reviews | Active since May 2012
17 Apr 2024, 15:38
The insurance is good however when it comes to claims i have a problem with the claims department not paying the funds into my personal bank account but into my oneplan card
The insurance is good however when it comes to claims i have a problem with the claims department not paying the funds into my personal bank account but into my oneplan card. This oneplan card incures bank charges which is why i keep asking them to pay the funds into my personal bank account. Surely they can make a note of this with all future claims and save me the hassel of having to call the claims department everytime
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Oneplan Insurance's replyOfficial
17 Apr 2024, 16:46Dear Vincent,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Compliance department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from the date of the initial complaint. We will revert to you with the relevant feedback.
Once again, we sincerely apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Compliance department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from the date of the initial complaint. We will revert to you with the relevant feedback.
Once again, we sincerely apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply17 Apr 2024, 16:46
Official
Dear Vincent,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Compliance department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from the date of the initial complaint. We will revert to you with the relevant feedback.
Once again, we sincerely apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Compliance department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from the date of the initial complaint. We will revert to you with the relevant feedback.
Once again, we sincerely apologize for any inconvenience caused.
Kind Regards,
Oneplan