AA
Ashlene A
1 reviews | Active since Mar 2025
22 Apr 2025, 16:01
The girl that assist...
The girl that assisted me Sophie , customer service was okay but took way too long for a response I had to wait 20 minutes for a response was honestly a terrible experience
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Replies (1)
Oneplan Insurance's replyOfficial
23 Apr 2025, 06:43Dear Ashlene,
Thank you for bringing this matter to our attention.
We regret the inconvenience you have experienced and the circumstances that led to your Hellopeter review. Please be assured that we take client feedback seriously, as it helps us refine our processes and uphold the service standards we aim to provide.
Thank you for your feedback. We're truly sorry to hear about the delay you experienced and that our service didn't meet your expectations this time. We always aim to respond promptly and provide the best possible support, and it's clear we missed the mark here.
We’ll be addressing this internally to ensure quicker response times moving forward.
We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Kind regards
Oneplan.
Thank you for bringing this matter to our attention.
We regret the inconvenience you have experienced and the circumstances that led to your Hellopeter review. Please be assured that we take client feedback seriously, as it helps us refine our processes and uphold the service standards we aim to provide.
Thank you for your feedback. We're truly sorry to hear about the delay you experienced and that our service didn't meet your expectations this time. We always aim to respond promptly and provide the best possible support, and it's clear we missed the mark here.
We’ll be addressing this internally to ensure quicker response times moving forward.
We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Kind regards
Oneplan.
Oneplan Insurance's reply23 Apr 2025, 06:43
Official
Dear Ashlene,
Thank you for bringing this matter to our attention.
We regret the inconvenience you have experienced and the circumstances that led to your Hellopeter review. Please be assured that we take client feedback seriously, as it helps us refine our processes and uphold the service standards we aim to provide.
Thank you for your feedback. We're truly sorry to hear about the delay you experienced and that our service didn't meet your expectations this time. We always aim to respond promptly and provide the best possible support, and it's clear we missed the mark here.
We’ll be addressing this internally to ensure quicker response times moving forward.
We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Kind regards
Oneplan.
Thank you for bringing this matter to our attention.
We regret the inconvenience you have experienced and the circumstances that led to your Hellopeter review. Please be assured that we take client feedback seriously, as it helps us refine our processes and uphold the service standards we aim to provide.
Thank you for your feedback. We're truly sorry to hear about the delay you experienced and that our service didn't meet your expectations this time. We always aim to respond promptly and provide the best possible support, and it's clear we missed the mark here.
We’ll be addressing this internally to ensure quicker response times moving forward.
We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Kind regards
Oneplan.