CC
Claudia C
1 reviews | Active since Jan 2024
08 Jan 2024, 20:20
The cover is good as far as I’ve experienced it
The cover is good as far as I’ve experienced it. But lately their customer service has been awful. They only handle a claim halfway through and assume they’ve given the efficient support, they’ll close the support line before ensuring that they’ve completed the assistance. You need to submit three queries just to complete one support question.
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Oneplan Insurance's replyOfficial
09 Jan 2024, 08:35Hi Claudia,
Thank you for sharing your service experience with us.
We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
Thank you for sharing your service experience with us.
We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your query and we have escalated the matter to the relevant department, one of our consultants will be in contact with you.
Once again we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Once again we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply09 Jan 2024, 08:35
Official
Hi Claudia,
Thank you for sharing your service experience with us.
We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
Thank you for sharing your service experience with us.
We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your query and we have escalated the matter to the relevant department, one of our consultants will be in contact with you.
Once again we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Once again we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan