the consultants take a long time to reply to messages and prompts

Dear Miss Mtsweni,

Thank you for sharing your service experience with us and choosing Oneplan Health Insurance for your needs. Our clients are important to us, and we aim to provide them with the best service possible. 
  
We sincerely apologize for any delays you may have experienced as we strive to attend to all our queries promptly. We have alternative options for clients to utilize. Clients may send a "call me back" request directly from the App and one of our friendly consultants will be in contact with the client alternatively you may contact our Customer Service Team at *** or an email can be sent to ***. 

We hope that you have a pleasant experience going forward. If you need any assistance, our team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
      
Thank you for being a part of the Oneplan Family.
      
Kind Regards,
Oneplan