PZ
Penny Z
1 reviews | Active since Jun 2025
29 Aug 2025, 13:21
The consultant kept on saying they have sent the PIN, I was not getting it but later I received it
The consultant kept on saying they have sent the PIN, I was not getting it but later I received it. She also did not know that I didn’t need the PIN in order to purchase medication
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Replies (1)
Oneplan Insurance's replyOfficial
29 Aug 2025, 13:25Hi Penny,
Thank you for your feedback, and we sincerely apologise for the confusion and delay you experienced.
We understand how frustrating that must have been. We're glad the PIN eventually came through.
Your feedback is important to us- we're always happy to help and here when you need us!
Kind regards,
Oneplan.
Thank you for your feedback, and we sincerely apologise for the confusion and delay you experienced.
We understand how frustrating that must have been. We're glad the PIN eventually came through.
Your feedback is important to us- we're always happy to help and here when you need us!
Kind regards,
Oneplan.
Oneplan Insurance's reply29 Aug 2025, 13:25
Official
Hi Penny,
Thank you for your feedback, and we sincerely apologise for the confusion and delay you experienced.
We understand how frustrating that must have been. We're glad the PIN eventually came through.
Your feedback is important to us- we're always happy to help and here when you need us!
Kind regards,
Oneplan.
Thank you for your feedback, and we sincerely apologise for the confusion and delay you experienced.
We understand how frustrating that must have been. We're glad the PIN eventually came through.
Your feedback is important to us- we're always happy to help and here when you need us!
Kind regards,
Oneplan.