MN
Moeketsi N
1 reviews | Active since Aug 2018
11 Dec 2024, 11:45
The claim process an...
The claim process and demands are difficult however excellent service from the team and Palesa Kgatle
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Replies (1)
Oneplan Insurance's replyOfficial
11 Dec 2024, 12:47Hi Moeketsi,
Thank you for taking the time to compliment Palesa and the team on their excellent customer service. Our clients are important to us, we aim to provide them with the best service possible and we apologize for any inconvenience you have experienced.
Kindly note that a detailed computerized invoice reflecting the services rendered, including the proof of payment is required when claiming for any day-to-day benefits. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for taking the time to compliment Palesa and the team on their excellent customer service. Our clients are important to us, we aim to provide them with the best service possible and we apologize for any inconvenience you have experienced.
Kindly note that a detailed computerized invoice reflecting the services rendered, including the proof of payment is required when claiming for any day-to-day benefits. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply11 Dec 2024, 12:47
Official
Hi Moeketsi,
Thank you for taking the time to compliment Palesa and the team on their excellent customer service. Our clients are important to us, we aim to provide them with the best service possible and we apologize for any inconvenience you have experienced.
Kindly note that a detailed computerized invoice reflecting the services rendered, including the proof of payment is required when claiming for any day-to-day benefits. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for taking the time to compliment Palesa and the team on their excellent customer service. Our clients are important to us, we aim to provide them with the best service possible and we apologize for any inconvenience you have experienced.
Kindly note that a detailed computerized invoice reflecting the services rendered, including the proof of payment is required when claiming for any day-to-day benefits. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan