EF
Eloise F
1 reviews | Active since Feb 2018
27 Jan 2026, 11:33
The chatline consultants are super helpful
The chatline consultants are super helpful. Sometimes it can take a few minutes but I am sure they are very busy. So a little patience goes a long way. Yesterday Sophie helped me and today it was Thembakazi. Both were very polite and helpful. Its always a pleasure reaching out to One Plan on the chat line.
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Oneplan Insurance's replyOfficial
27 Jan 2026, 11:37Hi Eloise
Thank you for sharing such thoughtful feedback. We’re delighted to hear that our consultants have been consistently helpful and polite, and we truly appreciate your understanding regarding response times. A little patience does indeed go a long way, and it means a lot to our team.
Thank you for recognising both Sophie and Thembakazi for their assistance, your kind words will be shared with them. We’re pleased to know that it’s always a pleasure for you to reach out to Oneplan via the chatline.
Kind regards,
Oneplan.
Thank you for sharing such thoughtful feedback. We’re delighted to hear that our consultants have been consistently helpful and polite, and we truly appreciate your understanding regarding response times. A little patience does indeed go a long way, and it means a lot to our team.
Thank you for recognising both Sophie and Thembakazi for their assistance, your kind words will be shared with them. We’re pleased to know that it’s always a pleasure for you to reach out to Oneplan via the chatline.
Kind regards,
Oneplan.
Oneplan Insurance's reply27 Jan 2026, 11:37
Official
Hi Eloise
Thank you for sharing such thoughtful feedback. We’re delighted to hear that our consultants have been consistently helpful and polite, and we truly appreciate your understanding regarding response times. A little patience does indeed go a long way, and it means a lot to our team.
Thank you for recognising both Sophie and Thembakazi for their assistance, your kind words will be shared with them. We’re pleased to know that it’s always a pleasure for you to reach out to Oneplan via the chatline.
Kind regards,
Oneplan.
Thank you for sharing such thoughtful feedback. We’re delighted to hear that our consultants have been consistently helpful and polite, and we truly appreciate your understanding regarding response times. A little patience does indeed go a long way, and it means a lot to our team.
Thank you for recognising both Sophie and Thembakazi for their assistance, your kind words will be shared with them. We’re pleased to know that it’s always a pleasure for you to reach out to Oneplan via the chatline.
Kind regards,
Oneplan.