B
Brian
1 reviews | Active since Jul 2024
02 Jul 2024, 12:31
The chat options is ...
The chat options is extremely slow
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Replies (1)
Oneplan Insurance's replyOfficial
02 Jul 2024, 16:31Dear Brain,
Thank you for sharing your service experience with us.
We sincerely apologize for the delay in response, we are currently experiencing high volumes and have noted your concerns mentioned in the above escalation.
Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team on *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. Kind Regards,
Oneplan
Thank you for sharing your service experience with us.
We sincerely apologize for the delay in response, we are currently experiencing high volumes and have noted your concerns mentioned in the above escalation.
Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team on *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. Kind Regards,
Oneplan
Oneplan Insurance's reply02 Jul 2024, 16:31
Official
Dear Brain,
Thank you for sharing your service experience with us.
We sincerely apologize for the delay in response, we are currently experiencing high volumes and have noted your concerns mentioned in the above escalation.
Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team on *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. Kind Regards,
Oneplan
Thank you for sharing your service experience with us.
We sincerely apologize for the delay in response, we are currently experiencing high volumes and have noted your concerns mentioned in the above escalation.
Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team on *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. Kind Regards,
Oneplan