GV
Gaelan V

1 reviews | Active since Jun 2015

14 Mar 2024, 09:52

The card facility fa...

The card facility failed to swipe and I had to pay, customer service was on top of things and assisted me as soon as I reached out, they checked to see what the problem was and set up my refund, great customer service.

0
Replies (1)
Oneplan Insurance
Oneplan Insurance's reply14 Mar 2024, 12:35
Official
Hi Gaelan,

Thank you for sharing your service experience with us. Our team is dedicated to providing the best possible service to our clients and fur-babies. We apologize for any issues you may have encountered with the Onecard. However, we are glad to hear that the team was able to assist you effectively during this time. 
Please give our love to Bruno and Luna.
 
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. 

Kind Regards, Oneplan