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Boitumelo
1 reviews | Active since May 2025
07 May 2025, 11:17
The card ddnt work w...
The card ddnt work when I got to the doctor I had to pay cash
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Replies (1)
Oneplan Insurance's replyOfficial
07 May 2025, 11:52Dear Boitumelo,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and would like to thank you for taking our call to discuss the matter at hand.
As discussed on the call, the funds were loaded into your Oneplan Claims card for the General Practitioner claim and they are still available on the card.
Given that you have paid out of pocket for the consultation, please send us the computer-generated detailed invoice with proof of payment for a refund claim to be reviewed, and once the claim is being processed, you will receive an SMS notification with the status of the claim. You may submit them either on WhatsApp at *** or via email to *** with your policy number in the subject line. Please note that claims are reviewed subject to the stated cover limit of the benefit as per the plan you select.
Once again, we sincerely apologize for any inconvenience caused and appreciate the opportunity to address the matter and restore your experience with our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and would like to thank you for taking our call to discuss the matter at hand.
As discussed on the call, the funds were loaded into your Oneplan Claims card for the General Practitioner claim and they are still available on the card.
Given that you have paid out of pocket for the consultation, please send us the computer-generated detailed invoice with proof of payment for a refund claim to be reviewed, and once the claim is being processed, you will receive an SMS notification with the status of the claim. You may submit them either on WhatsApp at *** or via email to *** with your policy number in the subject line. Please note that claims are reviewed subject to the stated cover limit of the benefit as per the plan you select.
Once again, we sincerely apologize for any inconvenience caused and appreciate the opportunity to address the matter and restore your experience with our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply07 May 2025, 11:52
Official
Dear Boitumelo,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and would like to thank you for taking our call to discuss the matter at hand.
As discussed on the call, the funds were loaded into your Oneplan Claims card for the General Practitioner claim and they are still available on the card.
Given that you have paid out of pocket for the consultation, please send us the computer-generated detailed invoice with proof of payment for a refund claim to be reviewed, and once the claim is being processed, you will receive an SMS notification with the status of the claim. You may submit them either on WhatsApp at *** or via email to *** with your policy number in the subject line. Please note that claims are reviewed subject to the stated cover limit of the benefit as per the plan you select.
Once again, we sincerely apologize for any inconvenience caused and appreciate the opportunity to address the matter and restore your experience with our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and would like to thank you for taking our call to discuss the matter at hand.
As discussed on the call, the funds were loaded into your Oneplan Claims card for the General Practitioner claim and they are still available on the card.
Given that you have paid out of pocket for the consultation, please send us the computer-generated detailed invoice with proof of payment for a refund claim to be reviewed, and once the claim is being processed, you will receive an SMS notification with the status of the claim. You may submit them either on WhatsApp at *** or via email to *** with your policy number in the subject line. Please note that claims are reviewed subject to the stated cover limit of the benefit as per the plan you select.
Once again, we sincerely apologize for any inconvenience caused and appreciate the opportunity to address the matter and restore your experience with our services.
Kind regards,
Oneplan.