The call centre ladies were really great and guided me through the process which was daunting at first but simple once I knew how

Hi Chloe,

We love that the team made such a lasting impression on you. Thank you for sharing your service experience with us and for complimenting the team on their excellent customer service. We believe in providing the best service to our clients and our fur-babies and we are pleased to hear that we were able to create a memorable experience for you.
Please give our love to Layla.

Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
  

Kind Regards,
Oneplan