Hh
Hazel haze.melville
1 reviews | Active since Jan 2022
17 Jan 2022, 12:23
The call centre agent, Kenly du Plessis who assisted me was great and sorted my issue out immediately
<div>The call centre agent, Kenly du Plessis who assisted me was great and sorted my issue out immediately. However I had to resort to calling after numerous attempts at WhatsApp and email. The WhatsApp app doesn't work as they intended it to. I've tried 4 times to get someone to assist and each time I have to explain the complaint all over again with no positive outcome. With the email, I've had to send 3 emails with absolutely no response.</div>
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Oneplan Insurance's replyOfficial
17 Jan 2022, 15:24Hi Hazel,
Thank for the wonderful feedback on your interaction with Kenley. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that despite the circumstances Kenley has made such a lasting impression on you as we value all our clients.
Thank for the wonderful feedback on your interaction with Kenley. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that despite the circumstances Kenley has made such a lasting impression on you as we value all our clients.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply17 Jan 2022, 15:24
Official
Hi Hazel,
Thank for the wonderful feedback on your interaction with Kenley. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that despite the circumstances Kenley has made such a lasting impression on you as we value all our clients.
Thank for the wonderful feedback on your interaction with Kenley. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that despite the circumstances Kenley has made such a lasting impression on you as we value all our clients.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan