T
Tristan
1 reviews | Active since Dec 2021
05 Jan 2022, 08:28
The beginning everything g was fine
The beginning everything g was fine. Now that it's crunch time and I need assistance, the responsible party is MIA. It's bee a month of asking and phoning etc, nothing.
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Replies (1)
Oneplan Insurance's replyOfficial
05 Jan 2022, 09:58Good day Tristan,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply05 Jan 2022, 09:58
Official
Good day Tristan,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan