The app wasn't working this morning so I was in a bit of a panic as I had a vet appointment

Hi Beverley,

Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced as our Oneplan App is currently down due to maintenance and should be up and running soon.  We believe in providing the best service to our clients and we are so proud of our Digital Team for assisting you in a wonderful manner.
  
We are glad to have been with you for the past 5 years and look forward to an even longer and more fruitful relationship. 

Kind Regards,
Oneplan