The agents are always helpful but the whole process is too complicated for the average person

Dear Enrico,

Thank you for taking the time to bring this to our attention. Our clients are important to us and we aim to provide them with the best service possible.

We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. 

We have noted your concerns mentioned in the above escalation regarding the App. One of our consultants will be in contact with you regarding the issues you may be experiencing with the App. 

Once again, we apologize for any inconvenience caused and we hope to restore the experience. 

      

Kind Regards,
Oneplan