AB
Abigail B
1 reviews | Active since Feb 2020
18 Sept 2023, 15:56
The agent who assist...
The agent who assisted me, Cameron was very helpful and was the first person who could actually give me feedback but the overall service over the past few months has been exhausting as they mix up claims, had a claim on my profile that was incorrect and also do not communicate whatsoever on what is going on with the claims.
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Oneplan Insurance's replyOfficial
18 Sept 2023, 19:10Hi Abigail,
Thank you for sharing your service experience with us. We sincerely apologize for the previous experience you had, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We appreciate the opportunity granted to restore that experience and we are pleased to hear that despite the circumstances Cameron has made such a lasting impression on you and we will be sure to recognize his efforts.
Thank you for sharing your service experience with us. We sincerely apologize for the previous experience you had, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We appreciate the opportunity granted to restore that experience and we are pleased to hear that despite the circumstances Cameron has made such a lasting impression on you and we will be sure to recognize his efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply18 Sept 2023, 19:10
Official
Hi Abigail,
Thank you for sharing your service experience with us. We sincerely apologize for the previous experience you had, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We appreciate the opportunity granted to restore that experience and we are pleased to hear that despite the circumstances Cameron has made such a lasting impression on you and we will be sure to recognize his efforts.
Thank you for sharing your service experience with us. We sincerely apologize for the previous experience you had, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We appreciate the opportunity granted to restore that experience and we are pleased to hear that despite the circumstances Cameron has made such a lasting impression on you and we will be sure to recognize his efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan