SS
Sigcino S
1 reviews | Active since Jun 2023
04 Jul 2024, 18:14
The 3 stars are towards the consultants
The 3 stars are towards the consultants. The consultants are quite good, I was assisted by Rutendo Adelaide and she was so patient with me. She assisted me the whole day❤️. But I'm not happy with the insurance. The longer I stay with the insurance the more I realise that they don't want to pay for the claims, just like all other insurances. I need to find another medical insurance.
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Replies (1)
Oneplan Insurance's replyOfficial
04 Jul 2024, 19:15Hi Sigcino,
Thank you for sharing your service experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible.
Kindly note as medical insurance, our cover or benefits have specific limits applicable and there are annual cover limits on all our cover types. Certain terms and conditions are always applicable and have to be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim.
We will always have our clients’ best interests at heart as we strive to deliver an exceptional customer experience in all interactions and whilst this is a journey, we are fully committed to achieving this. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Thank you for sharing your service experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible.
Kindly note as medical insurance, our cover or benefits have specific limits applicable and there are annual cover limits on all our cover types. Certain terms and conditions are always applicable and have to be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim.
We will always have our clients’ best interests at heart as we strive to deliver an exceptional customer experience in all interactions and whilst this is a journey, we are fully committed to achieving this. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We encourage all our clients and potential clients to ensure that they do understand all products available in the market; and perhaps approach their Financial Advisor for a factual comparison of products as hearsay may cause a consumer to make a decision based on inaccurate information.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for being a valued member of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan
Oneplan Insurance's reply04 Jul 2024, 19:15
Official
Hi Sigcino,
Thank you for sharing your service experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible.
Kindly note as medical insurance, our cover or benefits have specific limits applicable and there are annual cover limits on all our cover types. Certain terms and conditions are always applicable and have to be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim.
We will always have our clients’ best interests at heart as we strive to deliver an exceptional customer experience in all interactions and whilst this is a journey, we are fully committed to achieving this. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Thank you for sharing your service experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible.
Kindly note as medical insurance, our cover or benefits have specific limits applicable and there are annual cover limits on all our cover types. Certain terms and conditions are always applicable and have to be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim.
We will always have our clients’ best interests at heart as we strive to deliver an exceptional customer experience in all interactions and whilst this is a journey, we are fully committed to achieving this. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We encourage all our clients and potential clients to ensure that they do understand all products available in the market; and perhaps approach their Financial Advisor for a factual comparison of products as hearsay may cause a consumer to make a decision based on inaccurate information.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for being a valued member of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan