BW
Bernice W
1 reviews | Active since Dec 2015
14 Nov 2024, 20:57
Thato was amazing
Thato was amazing . I have spend 3 days trying to sort out a claim refund with other one plan consultants but had no joy . That helped me immediately and the problem was solved within half an hour .
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Oneplan Insurance's replyOfficial
15 Nov 2024, 08:30Hi Bernice,
Thank you for sharing your service experience with us. We sincerely apologize for the previous experience you had, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We appreciate the opportunity granted to restore that experience and we are pleased to hear that despite the circumstances Thato has made such a lasting impression on you and we will be sure to recognize his efforts.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We sincerely apologize for the previous experience you had, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We appreciate the opportunity granted to restore that experience and we are pleased to hear that despite the circumstances Thato has made such a lasting impression on you and we will be sure to recognize his efforts.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply15 Nov 2024, 08:30
Official
Hi Bernice,
Thank you for sharing your service experience with us. We sincerely apologize for the previous experience you had, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We appreciate the opportunity granted to restore that experience and we are pleased to hear that despite the circumstances Thato has made such a lasting impression on you and we will be sure to recognize his efforts.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We sincerely apologize for the previous experience you had, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We appreciate the opportunity granted to restore that experience and we are pleased to hear that despite the circumstances Thato has made such a lasting impression on you and we will be sure to recognize his efforts.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan