LP
Luke P
1 reviews | Active since Nov 2022
14 Jun 2024, 12:49
Thato Lenyanyabedi is awesome
Thato Lenyanyabedi is awesome. Assisted me with my claims very quickly. I just wish OnePlan provided them with better quality networks and headsets as the audio kept cutting or dropping off.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
14 Jun 2024, 14:33Hi Luke,
Thank you for sharing your service experience with us. We sincerely apologize for any hassles that you may experience, we have noted your concerns mentioned in the above escalation and we will use them to improve our customer service. Our clients are important to us and we are glad to hear that despite the circumstances, Thato was able to create a memorable experience for you and we will be sure to recognize his efforts.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We sincerely apologize for any hassles that you may experience, we have noted your concerns mentioned in the above escalation and we will use them to improve our customer service. Our clients are important to us and we are glad to hear that despite the circumstances, Thato was able to create a memorable experience for you and we will be sure to recognize his efforts.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply14 Jun 2024, 14:33
Official
Hi Luke,
Thank you for sharing your service experience with us. We sincerely apologize for any hassles that you may experience, we have noted your concerns mentioned in the above escalation and we will use them to improve our customer service. Our clients are important to us and we are glad to hear that despite the circumstances, Thato was able to create a memorable experience for you and we will be sure to recognize his efforts.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We sincerely apologize for any hassles that you may experience, we have noted your concerns mentioned in the above escalation and we will use them to improve our customer service. Our clients are important to us and we are glad to hear that despite the circumstances, Thato was able to create a memorable experience for you and we will be sure to recognize his efforts.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan