CS
Claire S

1 reviews | Active since Feb 2018

10 Jun 2021, 13:29

THANKYOU FOR SUPER STAR SERVICE ONE PLAN PET INSURANCE!!!!!

ONE PLAN PET INSURANCE GETS 5 STARS FROM ME!!!!! I shopped around for quite some time to find a decent pet insurance and honestly I can say from the service to the extra mile, I have not been let down by them. I would like to personally thank REFILWE LEOPENG for her speedy assistance in the claims department for being firstly friendly, secondly professional and thirdly kind. Once the claim went through I dealt with who I can only describe as an Angel, KELLY VANDERHAAR , Wow! In my emotional state over my pet Kelly went over and above the expected service and ran a marathon for me to get my issue resolved. I honestly am just so greatful and so glad to be with a company that actually cares and tries to help and so quickly, they understand the urgency of medical care! I recommend one plan pet insurance to all my friends, family and even strangers I meet at the vet or on social media.

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Replies (2)
CS
Claire S's update10 Jun 2021, 13:31
Reviewer Update
Also, if you cannot afford upfront payments they preload your card so that in an emergency you don't have to pay and claim back you just need to prove your claim, this really helps the working middle class that doesn't have money midmonth when the unexpected happens, a true insurer that caters to actual needs!!!!!
Oneplan Insurance
Oneplan Insurance's reply10 Jun 2021, 14:35
Official
Hi Claire,
 
We love that the Refilwe and Kelly made such a lasting impression on you. Thank you for sharing your service experience with us and for complimenting the team on their excellent customer service, we strive to achieve this on every single interaction. Our clients and fur-babies are our number one priority, and we aim to provide them with the best service possible. We are pleased to hear that the team was able to assist professionally and with compassion during this difficult time. 

We love having Elie Saab and Scott a part of the Oneplan family and we would like to wish Elie Saab a speedy recovery. 

Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. 

Kind Regards,
Oneplan