LS
Lesley S

1 reviews | Active since Jun 2023

08 Jun 2023, 11:56

Thanks to One Plan and a special team member Eamonne Macfarlane

I was fortunate to find Eamonne Macfarlane in the Pet Pre-Auths Division this week who so patiently assisted me in understanding my policy and putting my mind at ease, and then explaining the finer details before making final application once my daxie comes out of hospital after a major spinal op. My sincerest thanks dear Eamonne; you are a total gem! Thank you also to OnePlan for their kind consideration in everything related to their customers & their animals. Our black lab recently passed away and the touch of a candle and card was very much appreciated.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply08 Jun 2023, 14:02
Official
Hi Lesley,
 
We love that  Eamonne  made such a lasting impression on you. Thank you for sharing your service experience with us and for complimenting Eamonne on her excellent customer service. We at Oneplan strive to deliver an exceptional customer experience on all interactions. We are glad to hear that we were able to create a memorable experience for you. 

Condolences on the passing of your fur baby. We are pleased to learn that the candle and card provided some comfort. 

Thanks for being part of the Oneplan family. 

Kind Regards
Oneplan