IC
Ivor C
1 reviews | Active since Jul 2016
01 Jun 2022, 08:17
Thanks
With everything that happened and they disappointed me so much regarding cover for my adopted son i just felt i had to give a positive review as i did cancel my policy and my wife`s they still covered my wife`s dental appointment in the last month as you have to give one months notice when canceling and i am grateful that they help my wife and i would recommend anyone to them if they can afford it and thanks One Plan if it wasn't for the unforeseen circumstances i would have liked to still be with you.
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Oneplan Insurance's replyOfficial
01 Jun 2022, 08:53Hi Ivor,
Thank you for sharing your service experience with us.
We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that the team assisted you as nicely as they did and that the claiming experience was hassle free. At Oneplan we strive to deliver an exceptional customer experience on all interactions and whilst this is a journey, we are fully committed to achieving this.
Kindly note that we provide cover to all adopted children, we will only require the relevant documentation to be completed. We will require the ID copy of the policy holder, birth certificate of each minor dependant and the relevant court order or documentation confirming custody / guardianship / care of the child has been provided to the policy holder.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms.
We're sad to see you go, but we do hope to have you part of the Oneplan family again.
Thank you for sharing your service experience with us.
We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that the team assisted you as nicely as they did and that the claiming experience was hassle free. At Oneplan we strive to deliver an exceptional customer experience on all interactions and whilst this is a journey, we are fully committed to achieving this.
Kindly note that we provide cover to all adopted children, we will only require the relevant documentation to be completed. We will require the ID copy of the policy holder, birth certificate of each minor dependant and the relevant court order or documentation confirming custody / guardianship / care of the child has been provided to the policy holder.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms.
We're sad to see you go, but we do hope to have you part of the Oneplan family again.
Our love and well wishes are with you and your family.
Kind Regards,
Oneplan
Oneplan Insurance's reply01 Jun 2022, 08:53
Official
Hi Ivor,
Thank you for sharing your service experience with us.
We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that the team assisted you as nicely as they did and that the claiming experience was hassle free. At Oneplan we strive to deliver an exceptional customer experience on all interactions and whilst this is a journey, we are fully committed to achieving this.
Kindly note that we provide cover to all adopted children, we will only require the relevant documentation to be completed. We will require the ID copy of the policy holder, birth certificate of each minor dependant and the relevant court order or documentation confirming custody / guardianship / care of the child has been provided to the policy holder.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms.
We're sad to see you go, but we do hope to have you part of the Oneplan family again.
Thank you for sharing your service experience with us.
We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that the team assisted you as nicely as they did and that the claiming experience was hassle free. At Oneplan we strive to deliver an exceptional customer experience on all interactions and whilst this is a journey, we are fully committed to achieving this.
Kindly note that we provide cover to all adopted children, we will only require the relevant documentation to be completed. We will require the ID copy of the policy holder, birth certificate of each minor dependant and the relevant court order or documentation confirming custody / guardianship / care of the child has been provided to the policy holder.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms.
We're sad to see you go, but we do hope to have you part of the Oneplan family again.
Our love and well wishes are with you and your family.
Kind Regards,
Oneplan