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Bruwer Bruwer.schoeman
1 reviews | Active since Aug 2023
01 Mar 2024, 12:17
Thank you to Shari Govender for her assistance in the matter
Thank you to Shari Govender for her assistance in the matter. Some confusion regarding refunds but I hope this matter can be resolved. I appreciate the assistance a lot. Please try aksing your agents to start the conversation by saying their name aswell 🙏🏻 Keep up the good work!
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Oneplan Insurance's replyOfficial
01 Mar 2024, 16:31Hi Bruwer,
Thank you for taking the time to post this wonderful compliment on the customer service received from Shari. We apologize for any confusion caused, and we appreciate the opportunity granted to restore that experience.
Thank you for taking the time to post this wonderful compliment on the customer service received from Shari. We apologize for any confusion caused, and we appreciate the opportunity granted to restore that experience.
All our clients are important to us as we strive to deliver excellent customer service daily and we have noted your concerns mentioned in the above escalation, we will escalate it to the relevant department to improve our service.
Thank you for being a part of the Oneplan family, we look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Oneplan Insurance's reply01 Mar 2024, 16:31
Official
Hi Bruwer,
Thank you for taking the time to post this wonderful compliment on the customer service received from Shari. We apologize for any confusion caused, and we appreciate the opportunity granted to restore that experience.
Thank you for taking the time to post this wonderful compliment on the customer service received from Shari. We apologize for any confusion caused, and we appreciate the opportunity granted to restore that experience.
All our clients are important to us as we strive to deliver excellent customer service daily and we have noted your concerns mentioned in the above escalation, we will escalate it to the relevant department to improve our service.
Thank you for being a part of the Oneplan family, we look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan