HV
Heidi V
1 reviews | Active since Jul 2024
11 Jul 2024, 14:36
Thank you Oneplan and Elaine Roets
I took out pet insurance with Oneplan when I acquired my beautiful Golden Retriever, Lily. Sadly, our Lily passed suddenly after a year. Oneplan handled our claim speedily with absolute professionalism and compassion. I highly recommend Oneplan as the pet insurance of choice. I would also like to take this opportunity to thank Elaine Roets of Oneplan for dealing with our claim and making an extremely difficult and very sad situation so much easier. Keep up the good work!
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
11 Jul 2024, 16:17Hi Heidi,
Your 5-star rating on the service received from Elaine and the team is highly valued. Our clients and fur-babies are important to us, and we aim to always provide them with the best service possible.
Your 5-star rating on the service received from Elaine and the team is highly valued. Our clients and fur-babies are important to us, and we aim to always provide them with the best service possible.
We are so sorry to hear about the passing away of your fur-baby. Our fur-family is precious to us, and we understand your pain. Losing someone we love is the hardest thing we'll ever face, and for most pet *****s, losing a pet is no different. Lily was lucky to have found a family as loving as yours.
We are pleased to hear that besides the situation, you found an insurer that exceeds your expectations, and we are so proud of the team for assisting you professionally and with compassion during this difficult time.
May the memories you share with Lily forever be close to your heart.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
May the memories you share with Lily forever be close to your heart.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply11 Jul 2024, 16:17
Official
Hi Heidi,
Your 5-star rating on the service received from Elaine and the team is highly valued. Our clients and fur-babies are important to us, and we aim to always provide them with the best service possible.
Your 5-star rating on the service received from Elaine and the team is highly valued. Our clients and fur-babies are important to us, and we aim to always provide them with the best service possible.
We are so sorry to hear about the passing away of your fur-baby. Our fur-family is precious to us, and we understand your pain. Losing someone we love is the hardest thing we'll ever face, and for most pet *****s, losing a pet is no different. Lily was lucky to have found a family as loving as yours.
We are pleased to hear that besides the situation, you found an insurer that exceeds your expectations, and we are so proud of the team for assisting you professionally and with compassion during this difficult time.
May the memories you share with Lily forever be close to your heart.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
May the memories you share with Lily forever be close to your heart.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan