MV
Mariska V
1 reviews | Active since May 2023
12 Sept 2024, 14:14
Thank you Mapula
Mapula understood my frustration and assisted me accordingly she even phoned me back to confirm whether I've received her email where I can upload my claims because their WhatsApp is not working. Thank you Mapula. Keep up the good service.
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Replies (1)
Oneplan Insurance's replyOfficial
12 Sept 2024, 14:51Hi Mariska,
Thank you for sharing your service experience with us. We sincerely apologize for any hassles that you may experience and we are pleased to hear that despite the circumstances, Mapula was able to create a memorable experience for you and we will be sure to recognize her efforts.
Kindly note that should you experience any issues with submitting the invoices via Whatsapp an email can be sent to *** with the invoices and your policy number in the subject line for your claim will be finalized.
We hope that you have a pleasant experience going forward. If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We sincerely apologize for any hassles that you may experience and we are pleased to hear that despite the circumstances, Mapula was able to create a memorable experience for you and we will be sure to recognize her efforts.
Kindly note that should you experience any issues with submitting the invoices via Whatsapp an email can be sent to *** with the invoices and your policy number in the subject line for your claim will be finalized.
We hope that you have a pleasant experience going forward. If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply12 Sept 2024, 14:51
Official
Hi Mariska,
Thank you for sharing your service experience with us. We sincerely apologize for any hassles that you may experience and we are pleased to hear that despite the circumstances, Mapula was able to create a memorable experience for you and we will be sure to recognize her efforts.
Kindly note that should you experience any issues with submitting the invoices via Whatsapp an email can be sent to *** with the invoices and your policy number in the subject line for your claim will be finalized.
We hope that you have a pleasant experience going forward. If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We sincerely apologize for any hassles that you may experience and we are pleased to hear that despite the circumstances, Mapula was able to create a memorable experience for you and we will be sure to recognize her efforts.
Kindly note that should you experience any issues with submitting the invoices via Whatsapp an email can be sent to *** with the invoices and your policy number in the subject line for your claim will be finalized.
We hope that you have a pleasant experience going forward. If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan