JP
Jabulile P
1 reviews | Active since Jan 2020
24 Oct 2024, 15:28
Thank you
Now lately they delay to respond. On 2 occasions I had to pay from my pocket because they did not respond in time and I was really sick I needed to see a Doctor then. Either than that delay I am still happy
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Replies (1)
Oneplan Insurance's replyOfficial
24 Oct 2024, 16:40Hi Jabulile,
Thank you for sharing your service experience with us. Our clients are important to us, and we aim to provide them with the best service possible.
Thank you for sharing your service experience with us. Our clients are important to us, and we aim to provide them with the best service possible.
We sincerely apologize for any delays you may have experienced as we strive to attend to all our queries promptly. Should clients experience any issues with regards to reaching us, kindly note that we have alternative options for clients to utilize, Clients may send a "call me back" request directly from the App or you can send a message via Whatsapp on *** or an email can be sent to *** and one of our friendly consultants will be in touch with you.
If you need any assistance, our team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Our love and well wishes are with you.
Our love and well wishes are with you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply24 Oct 2024, 16:40
Official
Hi Jabulile,
Thank you for sharing your service experience with us. Our clients are important to us, and we aim to provide them with the best service possible.
Thank you for sharing your service experience with us. Our clients are important to us, and we aim to provide them with the best service possible.
We sincerely apologize for any delays you may have experienced as we strive to attend to all our queries promptly. Should clients experience any issues with regards to reaching us, kindly note that we have alternative options for clients to utilize, Clients may send a "call me back" request directly from the App or you can send a message via Whatsapp on *** or an email can be sent to *** and one of our friendly consultants will be in touch with you.
If you need any assistance, our team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Our love and well wishes are with you.
Our love and well wishes are with you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan