Terrible terrible service
<p>We asked for quote and then accepted a policy to start from September 2017. Which we then cancelled in May 2017 (before the policy was set to start) because we are lookink for medical aid and not just insurance. But as of from June2017 they tried to deduct a premium from my account and then they deducted a cancellation premium from my account which we let go through.(which was not necessary because it was cancelled well in advance by telephone and email.) And now in July 2017 they deducted the premium Twice again. Whyand for what should we pay this premiums as we did not give any means of permission for money to be deducted from our account. I see that as *****ulant.</p>
Hi Amanda,
Thank you for taking our call and allowing us the opportunity to resolve this matter.
We apologise for the delay in actioning your request and the inconvenience caused. This has been escalated further to ensure that a repetition of the same nature doesn't happen again.
Please rest assured that the policy has been cancelled as per your request and there will be no further debits will off your account.
Kind Regards,
OnePlan
Hi Amanda,
Thank you for taking our call and allowing us the opportunity to resolve this matter.
We apologise for the delay in actioning your request and the inconvenience caused. This has been escalated further to ensure that a repetition of the same nature doesn't happen again.
Please rest assured that the policy has been cancelled as per your request and there will be no further debits will off your account.
Kind Regards,
OnePlan
