DD
Diane D
1 reviews | Active since Mar 2010
26 Jan 2022, 07:25
Terrible - submitted...
Terrible - submitted claims 3 times and still no answer
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
26 Jan 2022, 09:17Good day Diane,
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience which has been caused. We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note there are annual cover limits on all our cover types. Once the annual cover limit has been exceeded, the cover limit benefit will renew on the anniversary of your policy. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Kindly provide us with a suitable time to contact you to further discuss the matter at hand.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience which has been caused. We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note there are annual cover limits on all our cover types. Once the annual cover limit has been exceeded, the cover limit benefit will renew on the anniversary of your policy. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Kindly provide us with a suitable time to contact you to further discuss the matter at hand.
Kind Regards,
Oneplan
Oneplan Insurance's reply26 Jan 2022, 09:17
Official
Good day Diane,
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience which has been caused. We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note there are annual cover limits on all our cover types. Once the annual cover limit has been exceeded, the cover limit benefit will renew on the anniversary of your policy. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Kindly provide us with a suitable time to contact you to further discuss the matter at hand.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience which has been caused. We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note there are annual cover limits on all our cover types. Once the annual cover limit has been exceeded, the cover limit benefit will renew on the anniversary of your policy. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Kindly provide us with a suitable time to contact you to further discuss the matter at hand.
Kind Regards,
Oneplan