1 reviews | Active since Jul 2013
Terrible Service and Theft of Funds
To start the review off. I am paying monthly for 2 pets. Each time I make a claim I use OnePlans WhatsApp service and stipulate which pet the claim is for. I have been noticing that this does not make a difference and every claim is done against a single pet.
With this said, my first dog went for his annual injections and the claim was paid out in full and it was great. Now that my second pet went for his annual injections OnPlan is refusing to pay out his claim as they state he has already been. No matter how much I tell them the claim is for my second pet they do not listen and keep on telling me he has no funds for the claim........ I was even sent an email link to cancel my policy if I am not happy and no matter how many times I ask for a managers number I am just ignored.
This in my mind is *****ing, How can someone charge me for 2 pets but process everything under 1 pet.
Thank you for taking the time to bring this to our attention and for allowing us the opportunity to further investigate the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; as we do have your fur-babies best interests at heart, one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention and for allowing us the opportunity to further investigate the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; as we do have your fur-babies best interests at heart, one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan