TK
Thulisile K
1 reviews | Active since Mar 2019
07 Apr 2022, 19:08
Terrible service and *********** consultant
I requested a call back to get a medical insurance day to day effective the 01.05. 2022 for my wife and two kids agreed to pay R1350 all of q sudden I get notified that the premium is R1410 on top of that the collection date is incorrect. The consultant promised to send me q certificate of membership however nothing has been recieved. What a terrible service!!
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Replies (4)0
Replies (4)
Oneplan Insurance's replyOfficial
07 Apr 2022, 20:20Good Evening Thulisile,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that a membership certificate can only be provided once we have received the first successful premium and the policy is in an active status. We will require the policy details to further investigate the matter. Kindly provide us with the policy number or the policy owners ID number so we may assist further. One of our consultants will be in contact with you to obtain this information.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that a membership certificate can only be provided once we have received the first successful premium and the policy is in an active status. We will require the policy details to further investigate the matter. Kindly provide us with the policy number or the policy owners ID number so we may assist further. One of our consultants will be in contact with you to obtain this information.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply07 Apr 2022, 20:20
Official
Good Evening Thulisile,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that a membership certificate can only be provided once we have received the first successful premium and the policy is in an active status. We will require the policy details to further investigate the matter. Kindly provide us with the policy number or the policy owners ID number so we may assist further. One of our consultants will be in contact with you to obtain this information.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that a membership certificate can only be provided once we have received the first successful premium and the policy is in an active status. We will require the policy details to further investigate the matter. Kindly provide us with the policy number or the policy owners ID number so we may assist further. One of our consultants will be in contact with you to obtain this information.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
TK
Thulisile K's updateReviewer Update
08 Apr 2022, 08:33Please contact my husband on *** now and cancel the policy . Stop ******** people.
TK
Thulisile K's update08 Apr 2022, 08:33
Reviewer Update
Please contact my husband on *** now and cancel the policy . Stop ******** people.
TK
Thulisile K's updateReviewer Update
08 Apr 2022, 08:36The ID number is *** please cancel the policy . Thank you and cancel the debit order you made to capitec bank.
TK
Thulisile K's update08 Apr 2022, 08:36
Reviewer Update
The ID number is *** please cancel the policy . Thank you and cancel the debit order you made to capitec bank.
Oneplan Insurance's replyOfficial
08 Apr 2022, 08:43Good day Thulisile,
Thank you for the above details, we will contact your husband.
Kind Regards,
Oneplan
Thank you for the above details, we will contact your husband.
Kind Regards,
Oneplan
Oneplan Insurance's reply08 Apr 2022, 08:43
Official
Good day Thulisile,
Thank you for the above details, we will contact your husband.
Kind Regards,
Oneplan
Thank you for the above details, we will contact your husband.
Kind Regards,
Oneplan