RT
Ruth T

1 reviews | Active since Jan 2024

23 Jan 2024, 14:10

TERRIBLE SERVICE

Terrible service. quick to take your money but very slow on delivering an efficient service.

0
Replies (3)
Oneplan Insurance
Oneplan Insurance's reply23 Jan 2024, 15:53
Official
Dear Ruth,

Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. We sincerely apologize for any delays and inconvenience caused, we take your feedback seriously as we continually strive to improve our service and meet our clients' expectations.
 
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. 
      
Once again, we apologize for any inconvenience caused and we hope to restore the experience. 
      
Kind Regards,
Oneplan 
RT
Ruth T's update23 Jan 2024, 16:10
Reviewer Update
We will see... lots of empty promises. thanks
Oneplan Insurance
Oneplan Insurance's reply23 Jan 2024, 16:41
Official
Dear Ruth,

Thank you for taking our call.

As discussed, we will revert to you with the relevant feedback on the matter.

Kind Regards,
Oneplan