lC
leonard C
1 reviews | Active since May 2012
11 May 2023, 15:52
Terrible service
So when its Oneplans money that is being spent then you have great service BUT the moment its no longer OnePlan's money then there service stops. Trying to get hold of the client services department for over an hour and no answer. Every time I'm first in line but then around 30 minuets your call becomes engaged. No direct number, got to go through their one number and always such a big mission!
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Oneplan Insurance's replyOfficial
11 May 2023, 16:10Good day Leonard,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients. Please rest assured that this matter will be investigated as we take customer feedback seriously to improve our service and process to ensure we meet our client’s expectations.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients. Please rest assured that this matter will be investigated as we take customer feedback seriously to improve our service and process to ensure we meet our client’s expectations.
Kindly note that have various options that clients can utilize in order to get assistance, an email can be sent to ***, a message can be sent via our Whatsapp platform on *** or a message can be sent via App Chat as our agents are always on standby ready to assist, alternatively, you may also send a call me back request via the Oneplan App and one of our friendly consultants will be in contact with you.
We have acknowledged your complaint and escalated the matter to the relevant department. This matter has been dealt with as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
We have acknowledged your complaint and escalated the matter to the relevant department. This matter has been dealt with as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply11 May 2023, 16:10
Official
Good day Leonard,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients. Please rest assured that this matter will be investigated as we take customer feedback seriously to improve our service and process to ensure we meet our client’s expectations.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients. Please rest assured that this matter will be investigated as we take customer feedback seriously to improve our service and process to ensure we meet our client’s expectations.
Kindly note that have various options that clients can utilize in order to get assistance, an email can be sent to ***, a message can be sent via our Whatsapp platform on *** or a message can be sent via App Chat as our agents are always on standby ready to assist, alternatively, you may also send a call me back request via the Oneplan App and one of our friendly consultants will be in contact with you.
We have acknowledged your complaint and escalated the matter to the relevant department. This matter has been dealt with as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
We have acknowledged your complaint and escalated the matter to the relevant department. This matter has been dealt with as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan