TERRIBLE SERVICE

<p>I am really frustrated at the LACK of service i have received from one plan. I submitted a claim on the 4th of May for a pathology reimbur*****t, it took them two weeks to respond to me, they paid it into the wrong card. it then took another 3 weeks of me emailing with NO response and calling in, i finally got a response on the 14th of June saying that they are so sorry and my money would be paid on the 23rd by the latest, this was now even more annoying that i had to wait another 9 days but i accepted it. To NO SUPRISE on the 23rd and now up until the 27th, no money has been paid back. I called into the claims dept today and was told that my claim was only processed yesterday and would be paid out by the end of next week. i told the lady it was unacceptable and that i would like to speak to a manager. I was put on hold for 11 minutes - she finally came back and said the manager is not available and would phone be back. That was 6 hours ago! I manage a callcentre/ payments dept and would never allow such shocking service like this and would atleast call the client back! Guess i should just write my R540 off and start looking for another medical aid because this one is useless - extremely disappointed client!!!</p>