1 reviews | Active since Apr 2011
Terrible service
I took out the policy with the belief that Oneplan would cover annual vaccinations for my pets, however when I tried to submit a claim for the vets bill their excuse was that the invoice from the vet was not detailed enough. I submitted all relevant documentation and called and emailed numerous times. How am I suppose to change what my vet puts on their invoice?? I am paying close to R700 a month and the service I received is disgusting! I will not recommend their services to anyone.
Dear Dylan
We have being trying to contact you.
Please note that we have reviewed your policy and the claim submitted. Thank you for providing a detailed claim as previously requested.
The claim has been processed and approved for payment to your bank account.
We required the detailed claim cause you have three pets on the policy and we needed to allocate each claim to a pet per applicable cover.
Regards,
The OnePlan Team
Dear Dylan
We have being trying to contact you.
Please note that we have reviewed your policy and the claim submitted. Thank you for providing a detailed claim as previously requested.
The claim has been processed and approved for payment to your bank account.
We required the detailed claim cause you have three pets on the policy and we needed to allocate each claim to a pet per applicable cover.
Regards,
The OnePlan Team