SK
Stacey-lee Kitsana
1 reviews | Active since Jan 2026
12 Jan 2026, 15:34
Terrible just Terrible
I've been having terrible experience ever since joining their health insurance and I can honestly say I had enough everytime I visit the doctor I ask for a invoice then I load it on the one plan app then it gets rejected who has the time when sick running up and down for a damn invoice when u give them the invoice you get from doctors office they reject but they don't reject the money I pay every month never missed one payment. I really want to cancel this plan I had enough I wouldn't even recommend it to my dog the way I'm fed up.
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Replies (2)
Oneplan Insurance's replyOfficial
12 Jan 2026, 15:45Dear Stacey-lee,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your HelloPeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
Upon investigation, we have noted that our claims team have advised on the WhatsApp chat platform that the document you have submitted is not sufficient for the claim to be reviewed and have advised that contact will be made to the service provider on your behalf to request the detailed invoice for the claim to be reviewed.
Due to business changes and the ***** experience with handwritten invoices, we only accept detailed printed invoice/statement with proof of payment i.e. stamped receipt or slip.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your HelloPeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
Upon investigation, we have noted that our claims team have advised on the WhatsApp chat platform that the document you have submitted is not sufficient for the claim to be reviewed and have advised that contact will be made to the service provider on your behalf to request the detailed invoice for the claim to be reviewed.
Due to business changes and the ***** experience with handwritten invoices, we only accept detailed printed invoice/statement with proof of payment i.e. stamped receipt or slip.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we truly apologise for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply12 Jan 2026, 15:45
Official
Dear Stacey-lee,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your HelloPeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
Upon investigation, we have noted that our claims team have advised on the WhatsApp chat platform that the document you have submitted is not sufficient for the claim to be reviewed and have advised that contact will be made to the service provider on your behalf to request the detailed invoice for the claim to be reviewed.
Due to business changes and the ***** experience with handwritten invoices, we only accept detailed printed invoice/statement with proof of payment i.e. stamped receipt or slip.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your HelloPeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
Upon investigation, we have noted that our claims team have advised on the WhatsApp chat platform that the document you have submitted is not sufficient for the claim to be reviewed and have advised that contact will be made to the service provider on your behalf to request the detailed invoice for the claim to be reviewed.
Due to business changes and the ***** experience with handwritten invoices, we only accept detailed printed invoice/statement with proof of payment i.e. stamped receipt or slip.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we truly apologise for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
SK
Stacey-lee Kitsana's updateReviewer Update
13 Jan 2026, 10:11Could u please assist me in canceling this health insurance plan so I can find better options for me I've emailed you haven't received any response as yet. I'm truelly not happy with your services and want to cancel ASAP I honestly don't want to keep on paying for something that doesn't work for me
SK
Stacey-lee Kitsana's update13 Jan 2026, 10:11
Reviewer Update
Could u please assist me in canceling this health insurance plan so I can find better options for me I've emailed you haven't received any response as yet. I'm truelly not happy with your services and want to cancel ASAP I honestly don't want to keep on paying for something that doesn't work for me